Why Online Retail Has High Customer Service Scores

Taylor Pratt at Marketing Pilgrim wrote about a study from e-consultancy that showed online retailers out-ranking offline retail for customer satisfaction. This may come as a surprise for many, but here's why I think it makes sense. In the offline world, entering a retail store has become a crap-shoot. After enough poor experiences with under-trained staff, one begins to realize that there is little reason to visit a physical store outside of being able to possibly handle the product one is c

The real story behind Maxis Broadband

The whole Maxis Broadband advertising spiel is hitting up again in the Malaysian blogosphere, and I think its time I write about their broadband service a little more. Point of observation: lots of the blogosphere, probably get paid [not necessarily monetarily] to write reviews, which are generally crap because they never actually use the service. They should disclose this payment/affiliation, but they usually don’t, which is terribly sad. Anyway, ignore the hyperbole - I’ll tell you about Ma

Q-See QSD6204-250 4 Channel MPEG4 DVR with Remote Internet Monitoring and Pre-installed 250GB Hard Drive

Q-See QSD6204-250 4 Channel MPEG4 DVR with Remote Internet Monitoring and Pre-installed 250GB Hard Drive From Digital Peripheral Solutions Price: $249.99 & eligible for FREE Super Saver Shipping on orders over $25. Details Availability: Usually ships in 24 hours Ships from and sold by Amazon.com 10 new or used available from $249.99 Average customer review: Customer Reviews DVR is bad Worst ever, Chinese crap. Picture is not worth watching. I dont know if the Q See cameras are b

New Camera Purchase!

I was planning on buying a new digital camera this Black Friday. But honestly the Black Friday ads that have come out have been ultra disappointing. The prices haven’t been very good and the cameras offered aren’t any better than my 4 year old 4.1 Sony digital camera really. I’ve been weighing my options of what I’d like & need in a new digital camera. Mine is starting to crap out. The screen goes fuzzy, it sometimes takes purple photos, the screen tones no longer match the photo taken… so I

HD video cameras: as long as tech is this confusing, we’ll need people to cut through the bullshit

HD video cameras: as long as tech is this confusing, we’ll need people to cut through the bullshit November 12, 2008 A while back, I mentioned that taking baby steps into “proper” photography made me weep hot salty tears of frustration and rage, until a bit of informed advice and a few magazines cheered me up and translated the crap into plain English. It turns out that the world of digital photography is the simplest thing in the world compared to video. It’s entirely academic at the mom